All items will be delivered to the address specified in your order.
The options available for your delivery will be stated on the product detail page and the checkout page at the time of order.
A list of all the countries that we can deliver to is available at the checkout.
Price of delivery is subject to destination.
Time slots cannot be specified with any of our delivery options.
Any orders placed before 2pm will be processed and dispatched on the same day.
Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this when you try to place the order.
Delivery times stated during your order placement are estimated times only. We will try our upmost to meet our delivery times, but cannot guarantee or be held responsible for any delayed or unsuccessful deliveries.
During busy sales periods; periods of promotional activity; seasonal sales; periods of adverse weather conditions orders may take longer to be delivered, as well as certain services may possibly be removed that could be beyond our control.
All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.
You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.
Please note that you have a right to cancel an order if your product is not delivered within 30 days of the Dispatch Confirmation for that product. Further details of this cancellation right are set out in our Cancellation and Returns Policy.
Cost of Deliveries
The cost of delivery will be as follows:
3 – 5 working days = £4.50
Next working day = £8.00 (Monday to Friday, excluding Bank Holidays).
International = £15.00
You will only be allowed to make a purchase from our online store if:
1. You are over the age of 18.
2. Your countries delivery address is listed on our deliveries page.
Failed Delivery / Cancelations
If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact us on firstname.lastname@example.org. If the parcel is found, it will be sent to you immediately.
If you have not yet placed an order you can remove any of the items in your basket prior to Checkout. Payment will not have been taken by us at this point.
If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch. Please contact us on email@example.com and we will do our best to cancel your order.
Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch. If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If we are not able to cancel your order prior to despatch, please follow the Returns procedure.
If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order. Please contact us on firstname.lastname@example.org if your delivery has not arrived by its estimated due date. If your products have still not arrived within the 30 day period and you wish to cancel your order please contact us on email@example.com giving details of your missing order and we will provide a refund. We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If your products arrive after cancellation please return them to us. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.
If you have any further questions regarding deliveries, please contact us via firstname.lastname@example.org