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14 Days Returns Policy
If you wish to return a product that is not faulty, you need to complete the return to us within 14 days of the date that it was delivered to you, in the original condition that it was sent out. In order to carry out this procedure, you need to:

1) Email dwhelp@davidwattsclothing.com and notify us that you would like to return your goods.

2) In your package please include your receipt.

3) Return the goods at your own cost to:

David Watts Clothing, Unit 12, Fallings Park Industrial Estate, Wolverhampton, WV10 9QA

4) Ensure the product is in all of the original packaging (if possible) in the same condition as you received it.

If we suspect that the product has been worn / used / washed or has had the tags / labels removed or are missing, we may reject the return which will result in no refunds given.

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order. Please contact us on dwhelp@davidwattsclothing.com if your delivery has not arrived by its estimated due date. If your products have still not arrived within the 30 day period and you wish to cancel your order please contact us on dwhelp@davidwattsclothing.co.uk giving details of your missing order and we will provide a refund. We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit / credit card or PayPal account used to make the original purchase. If your products arrive after cancellation please return them to us.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.

Refunds
Refunds will be issued within 10 working days from the date that we receive the returned item(s).
Refunds will be processed using the same method of original payment. We will only credit the debit / credit card or PayPal account that was used for the original purchase.
Our 14 days Returns Policy does not affect your statutory or other legal rights.

Failed Delivery / Cancelations 

If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact us on dwhelp@davidwattsclothing.com. If the parcel is found, it will be sent to you immediately.

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout. Payment will not have been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch. Please contact us on dwhelp@davidwattsclothing.com and we will do our best to cancel your order.
Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch. If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If we are not able to cancel your order prior to despatch, please follow the Returns procedure.

Legal Cooling Off Period
By law, customers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the product is delivered. In order to exercise this right you must notify us by email at dwhelp@davidwattsclothing.com that you wish to exercise your statutory right to withdraw from your purchase. You should complete, sign and date the returns form included with our original delivery and return the products to us using the prepaid returns postage labels attached to the returns form within 21 days of giving notice of cancellation.
Where possible, please use or include with the product being returned, all original instructions/documents and wrappings.

We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit / credit card or PayPal account used to make the original purchase.

Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or (in the case of clothing or accessories) having been worn (other than for simply trying out the product).

Details of this statutory right to withdraw and an explanation of how to exercise it are also set out in your Order Confirmation.

Defective Products
If you deem a product to be defective, you may return the product to us. After having examined the product, we confirm by email that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, provide a replacement. In order to take advantage of our defective returns policy, you must:
1) Email dwhelp@davidwattsclothing.com giving a short description of the defect. Then state whether you would like to exchange the goods or have a refund.
2) Return the product to us at your own cost, putting proof of postage and cost of postage in with the packaging. You should also obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.
Where possible, please use or include with the product being returned, all instructions/documents, tags, labels and wrappings.

We will issue a refund for the price you paid for the products (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit / credit card or PayPal account used to make the original purchase.

Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.

Exchanges
We currently don’t operate an exchange policy.

However, if you are after a different size please email dwhelp@davidwattsclothing.com stating what changes you would like to make to your order and our Customer Services team will assist you from there.

Contact Us
If you would like to contact us for any reason then please use dwhelp@davidwattsclothing.com or contact us by post using the address:

David Watts Clothing,
Unit 12,
Fallings Park Industrial Estate,
Park Lane,
Wolverhampton,
England, UK,
WV10 9QA